One of the ways that we differentiate ourselves from our competition is that “we do whatever it takes.” I know that can be a very broad statement, but the statement itself has that feeling of grit and gives us the feeling that we all need to be willing to put in the work that it takes to get the job done. This fits in so well with what you do with whatever piece of land that you call home. You put in the work and it’s not always easy, but we do it because it is a better life for ourselves and our family. The same can be true for us. We put in the work and “we do whatever it takes” for our customers, vendors and each other, and for some reason, we get an important feeling of satisfaction of a successful workday…I think God designed us for such things as this.
We have been talking about and encouraging always greeting our customers in our store; even if we are just walking by a customer, it’s very important. That may not seem very hard, and it truly isn’t, but a lot of times at work, we are thinking about other things we need to do and we lose focus. This may mean that we need to put all those other things aside and do what is right for our customers. On our E-Commerce side, we are a little unconventional in how we provide our service. A lot of businesses have outsourced customer service overseas, and I am proud to say that we have a wonderful staff at Lehman’s on site that really will “do whatever it takes” for our customers. We recently started a program that rewards our staff to provide exceptional customer service, and I am blown away at the responses from our customers both in store and online. Those responses are for another blog post.
In one of my previous blog posts, I talked about our recent warehouse move. During the move, I saw a lot of folks go above and beyond to be operational again. Many team members worked six days a week for weeks in order to “do whatever it takes” for our customers. The Fall and Holiday season is also a very busy time for our Lehman’s Team, and I was reminded last year in the strength of the team as we went through a software conversion during a busy time, and the team worked long and hard to serve as many customers as possible. I can say during that challenging time I was the proudest to be a part of the Lehman’s Team.
We know that we aren’t perfect in “doing whatever it takes,” but just like our everyday life, we always strive to get better and improve. I want to thank all the Lehman’s Team for their dedication to our customers and “doing whatever it takes” to ensure a great customer experience.
“I love to hear from customers – “Give me a call, send me a text or shoot me an email about your experiences with one of our family of businesses.”